Making the first day a success

Our coaches recommend that you have your child put their skates on at home a couple of times and have them walk around on the carpet with guards on.

Be sure to also put their helmet on at home. Doing this will take some of the anxiety out of the first day as they will at least be familiar with the feeling of the skating equipment.

Another recommendation is to tell your child that you will not be going on the ice with them but will be watching from the stands or lobby. You will, however see everything that they are achieving, and you hope that they HAVE FUN!

Arrival & Check In Procedures


Arrive early 20-25min before the start time and check in at the Registration table. This is usually a very busy time often resulting in a line up for tag collection. Collect your name tag and your coloured pipe cleaner from the table.

Putting on your skates, name tag, and pipe cleaner

After checking on the screen the assigned dressing room proceed to the dressing rooms to put on your skates. Dressing rooms are located on the left side of the rink under the stadium seating.

Clip your name tag onto your jacket and the pipe cleaner goes to the very bottom lace of your skate.

Entering the ice

Skaters then wait at the rink door until they are welcomed onto the ice by a coach or a Trained Program Assistant.

  • PreCan skaters enter the ice at the front side door.
  • CanSkaters enter the ice at the back-side door.


Where to watch your child

Parents MUST stay in the arena. Parents are welcome to watch their children from the stadium seats, or from the viewing area of the lobby. Please do not use the player’s benches or the penalty box. We reserve these areas for our equipment and coaches.

Group placement evaluation

During the first few lessons your child may be moved between groups, we continually assess the skaters so that they are with children of like abilities.

Picking up your child

At the end of the lesson, collect your child at the same door where you dropped them off.


It’s always a good idea to make a quick stop to the washroom before your child steps on the ice.